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How to track a shipment in transit

1. From the Workspace dashboard, click the "Account Menu"

2. Select the Account Transactions tab. You'll be taken to your outstanding orders. Change to the Charged Transactions tab. This will show you the list of payments and charged and despatched orders for the last six months.

3. Select a transaction from the list by clicking on the blue link in the Type column, or search using our reference number. This will open the Order Detail screen.

Once you've opened a transaction, you will see the Order Details screen. Next to 'Airwaybill' is your tracking number (the red text in the screenshot below is redacted personal information). 

International orders: Click the blue tracking number, which is linked directly to the DHL website. The Airwaybill number will only be live once it has been picked up and scanned by the courier. This can be a day or more after the order is charged.

New Zealand orders: The tracking number is not a live link. Go to the Courier Post website and enter your tracking number.

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  1. Alexandria

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