Our Helpcenter

FAQ

An introduction to how Queensberry does business, how to buy and sell in Workspace, and how to manage your account.
How our pricing works. Our online price calculators. How we handle tax.
Our products are handmade to the highest standards to carefully detailed designs. We guarantee their quality. Repairs or replacements at Queensberry’s expense must be authorised by Management.
It is easy to track your orders in Workspace. Here's how.
Queensberry wants to supply you with prints that are high quality and predictable, so what you see on screen is what you get.
Studio Sample, Tier, Companion, Promotional and Workspace discounts.
Looking for something we don't offer?
Dropship your Queensberry orders directly to your clients.
How we deliver; service times; shipping costs; payment; get your orders quickly.
More about the quality of Queensberry albums and print products, and how to care for them
More information about creating price lists and adding a shopping cart to your Client Galleries and Print Shop.
More information about our specialist volume/school accounts in Workspace.
How to set your Custom Domain in Workspace.
Print Shop is for photographers looking to sell their fine art and décor imagery online.
Client Galleries are for portrait and wedding photographers hosting, sharing and selling their client photography online.
Our tools and tips to help you increase sales through Print Shop and Client Galleries
More information on payouts and how the product fulfilment process works.
A seamless, integrated workflow. Upload your images, decide your products and prices, and we'll do the rest — receive orders and payments, print and create the products, and ship direct to your customer.
World class, huge variety, endlessly customisable.
How to order; confirming and paying for orders; changing an order.
Here's a list of the various tools you can use to design your albums, and the related workflow.
Users of Queensberry's design service or the Workspace album designer can use the free Workspace album proofing service as well.
Not sure where to start when it comes to designing albums? Let us offer some advice!
You get to evaluate our printing. We get to understand your preferences. Together we can resolve any issues.
More information about our Book and Album Cover Styles.
Workspace's album designer is template based. Allowing you to design albums in under 10 minutes.
If you're up and running with Smart Albums, Fundy or AlbumStomp, here's how to place your orders with Queensberry.
Details of Queensberry's album design service for professional photographers.
The most popular way to personalise Albums and Boxes
Our goal with wall art, as with our books and albums, is to offer you beautiful printing that shows your work at its best.
Our file specifications. Our hands-on, eyes-on approach. Who does the work?
How to order. Frame size and other options.
How to order. Canvas size, type and wrap options.
It's not just about the product, it's the service and the platform.
How to order non-standard print sizes
Suggestions for high quality prints, well-suited to the products you want to offer.
Mat type. Mat size. Apertures and templates.
Benefits. Standard sizes. How to order. Alternative upload methods. Multiple Silver Halide and Inkjet options.