How to order albums in Workspa
Ordering books and albums in Workspace
Ordering books and albums
When you order albums from Queensberry you can ask us to design them for free, or you can design them yourself. This article assumes you're using our design service. Much of it applies no matter how you're designing, but the following links have more about using the Workspace Album Designer,
How to order an album in Workspace
1. Login here: https://workspace.queensberry.com/login. If you don't have an approved account yet, you can sign up on the same page. Logging in takes you to your 'Dashboard'.
Either: Click BUY in the main navigation and select "Books and Albums". With this
Or: Click IMAGES in the main navigation to go to your image galleries. Then either create a new "event" and upload images to it, or click through to an event you've already set up. With an event open, click the ORDER PRODUCTS button and select "Design an album".
2. Both these options take you to the Album Set-up screen where you will specify the album details as described in the video above — size, cover material and style, pages etc. You'll need to start by specifying a "design method". Assuming you want Queensberry to design the album for you, select "Queensberry Design Service". If you need more information about our products you can click through to the album pages and other relevant information on our website.
3. Once you've saved the album
4. Once you're satisfied with the
Once the album order has been sent to us you'll receive confirmation documents from us. There's more about order confirmation below.
Credit card authorisation
With your confirmation
If you wish you can
Confirm your order
"Order Confirmation" is similar to the system used by printers, for example. We ask you to confirm that we have interpreted your order correctly before we make it.
We reserve the right to obtain your confirmation of order as a condition of supply. In fact, we always require Order Confirmation from new clients, while we get to know each other and you get to know our systems.
When you send an order, Workspace (or Photojunction) logs on to our server and receives back a reference number. Please quote our reference in all correspondence from then on.
When we've processed your order, we will email you the order details as recorded in our system, and ask you to confirm that we have interpreted your order correctly for manufacture. This may include your detailed album plan. We don't start making your album until:
- you've approved the album design, if we created it for you.
- You've answered any queries we may have raised to clarify your order.
- We have all the necessary details and files.
- You confirm that we've interpreted your order correctly.
- We receive payment.
The confirmation process helps avoid misunderstandings, but it does slow things down, so we don't ask you to confirm simple orders, or orders for products like boxes, canvases, prints etc that you've placed and paid for in Workspace's wholesale or retail shopping carts.
We still need payment in advance for unconfirmed orders, and of course we'll still contact you if we have any issues with your order.
As soon as you confirm our team starts working on your book
All our albums are custom made for you. We cannot start making them until you've confirmed your order. Once you've confirmed, you cannot change your order in any way because it goes into production immediately.
After they're confirmed, Basic or Premium Colour Service printing orders go to our lab team for colour-correction. If they notice problems of any sort with your files they will contact you, and put your work on hold until we have your reply.
From time to time, order amendments, errors in order processing, remedial work or requests for extra services may delay an order or result in an extra charge or credit. Examples include order changes, adjustments to freight, charges for file handling or remedial work on image files, the cost of reprinting damaged prints etc. We will advise you of any delays or additional credit card charges as soon as possible.
You can apply for exemption from confirmation on all your orders
If you're a regular client, and would like to get your albums faster, you can apply for exemption from confirmation on ALL your orders. Assuming we have your credit card details on file, and we don’t have to query your order, your job will go straight into production once payment has been processed.
To avoid problems we'll need to be satisfied that you are familiar with and follow our systems, and we'll also need to have your credit card details on file.
Of course we'll still contact you if we have any problems interpreting your order.
If you change your order
If you change your order pre-production extra charges will apply (for example if you change the album specifications, or if you modify page layouts, or send new files for printing).
Changes to orders that have already been confirmed, or gone into production, will incur an additional charge, plus the cost of work already done that must be discarded.