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How to follow an order as it travels through production

Please don't delay your own order! Orders 'on hold' are waiting for you to confirm, resolve queries, or arrange payment (we'll email you when you need to take some action).

1. In Workspace, click "Account" in the main navigation and click "Account Transactions."

2. You'll be taken to the Outstanding Orders tab. This is a list of orders that have not yet been charged and shipped. Orders are listed as 'In Production' or 'On Hold'. 

3. Select an order from the list by clicking on the blue link in the Type column, or search using our reference number. This will open the Order Detail screen, which will detail progress so far.

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